TERMS & CONDITIONS
- Our organisation is Rosby Premium Wines, ABN 69 276 068 892
- It is illegal for us to sell alcohol to persons under 18 years of age. By entering & confirming payment details in our shopping area, you are certifying that that you are 18 years of age or older.
- Vintages are subject to change but we will advise customer by email or telephone if this is the case before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.
- Rosby Wines accepts that on rare occasions wine can be “faulty”. If a customer considers a wine to be ‘faulty’, we are happy to replace or credit the amount of the purchase, within reason.
- If a customer is unhappy with their wine purchase in any way, we are happy to provide a full refund or replacement providing that ¾ of the quantity of the original order is returned unopened and intact. Customers can only request a refund within 14 days of purchase.
- We can deliver within Australia only. Some addresses may be outside of our contractors’ delivery areas.
- Approximate delivery times (from email confirmation of order):
- Sydney & Melbourne 3-5 working days
- Adelaide, Brisbane, Hobart, Perth 7-10 working days
- Regional Australia 7-10 working days
- The goods will not be delivered to persons under the age of eighteen (18) years. We may request that the person who receives the goods provide satisfactory evidence of proof of age. We will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.
- The contract is made at the licensed premises, 122 Strikes Lane, Eurunderee, 2850 NSW from where the goods will be dispatched under our liquor licence no 24014435
- Anyone at the nominated delivery address who receives the goods is presumed to be authorised to receive the goods.
- While we will use all reasonable endeavours to deliver by any requested or agreed date, we do not guarantee delivery on that date and we are not liable for any loss resulting from late delivery.
- No obligation to sell the goods will arise until we accept your order, and receive payment. Orders cannot be cancelled once accepted, unless by arrangement with us.
- Our prices are in Australian Dollars and are subject to variation – the price payable for the goods is the price applicable on the date when we confirm your order.
- The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.